Jewellery tells a great story

We understand that your privacy is important to you and we respect that. We ensure you that RK Jewellers maintains complete confidentiality of the details that you have shared with us and will not share it with any third party.

We may ask for certain details such as name; date of birth; e-mail address; residential address; contact number etc for registration purposes or for giving feedback, contests, newsletters and placing an order. At any point in time, you can unsubscribe to our newsletters or any other information which you may receive from RK Jewellers.

Also, for enhanced security, RK Jewellers does not accept any financial information on its servers. All information entered by the customer is directly received through our payment gateway and are transmitted to their respective bank's servers. All this is done through industry standard encryption protocol known as SSL (Secure Socket Layer).

The payments on our website are processed by a third party who has signed a non-disclosure agreement with us and therefore, are not allowed to share any personal information of the customers.

By accepting this privacy policy, you authorize rkjewellers.com to collect, store and use any information that you provide on our Website. All information entered by you on our website such as your name, address, contact number, email ID and such other information sent by you via emails to our email ID.

Information collected by means of cookies that are installed on your hard drive. Information such as the IP Address of your computer, the server from which you are accessing our website, details of web browser and operating system used to access our website, date, time and place of accessing of our website etc.

Rkjewellers.com use personal information to provide the services you request. We use your personal information to troubleshoot problems; collect fees owed; measure interest in our products and services, inform you about online and offline offers and customize your experience. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our website.

We identify and use your IP address to help diagnose problems with our server, and to administer our website.

Security is also among the top priorities of Rkjewellers.com. We take security concerns seriously and always strive to ensure that the security of the site is not compromised.

RK Jewellers.com strives to ensure the security, integrity and privacy of Your Personal Information and to protect Your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, Rkjewellers.com adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access. We use secured servers for our transactions and information is protected very religiously.

You can always choose not to provide information and in such cases, if the information required is classified as mandatory, you will not be able to avail of that part of the Services, features or content. You can add or update Your Personal Information on a regular basis. When you update information, RK Jewellers will keep a copy of the prior version for its records.

Free Shipping Anywhere in India

100% Safe & Secured Delivery Anywhere in India

Free Gift Packaging

We try our best to ship all orders within 24 hours. However, certain products, which are customized or personalized, or part of our special collection, might take 1-3 days for shipping. All orders will reach you within 3-4 days of shipping.

We send an email and SMS with all shipping details enabling you to track your shipment. Our customer service team will call you to confirm your availability to deliver your product. In case there are any unforeseen delays, we make sure that we keep you informed.

We understand that you might want to gift our products to your loved ones. We deliver directly to the shipping address given to us. All our gift packs come with beautiful gift wraps along with your custom message. If you wish to gift pack your jewellery, please inform our sales agent.

We understand that your privacy is important to you and we respect that. We ensure you that we maintain complete confidentiality of the details that you have shared with us and will not share it with any third party.

A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch.

Alternatively, registered customers can track their order by clicking track order and find the order status.

If there is a public holiday or Sunday, the delivery will extend by another day. Customers are advised to expect the delivery by the date mentioned.

This website is owned and operated by RK Jewellers Pvt Ltd. In using the services provided by our website www.rkjewellers.com you are deemed to have accepted the terms and conditions listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms and conditions till the time you access this website.

RK Jewellers Pvt Ltd reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. All rights including copyright, in this website, are owned by RK Jewellers Pvt Ltd. Any use of this website or its contents, including copying or storing it in whole or part without the permission of RK Jewellers Pvt Ltd is prohibited.

If you have any queries about these terms and conditions or any complaints or suggestions regarding our website, please feel free to write to info@rkjewellers.com

Pan Card Terms and Conditions

For purchase above Rs. 2 lakhs, PAN card Number must be provided upon placing the order in the manner specified by RK Jewellers. Failure to provide the same shall result in cancellation of the order. For all domestic shipments, if the order value exceeds Rs 2 lakhs, the customer will need to enter the PAN card number and click on verify Pan card. Only upon PAN card verification the order will proceed ahead to the payment page. The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed ahead with the order.

Eligibility Criteria

If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use this website.

Those who choose to access this website from outside India are responsible for compliance with local laws and if to the extent local laws are applicable. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order.

Pricing And Payment

For orders being shipped within India, the payment can only be accepted in INR. Prices will be MRP and CGST/SGST and IGST, as applicable.

In case of international credit cards being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit card policy. If you have made the payment by International card or foreign bank issued card then you will be required to send us any government issued photo Identity proof of the country of residence as mentioned below:

• Passport with Visa Copy
• Driving license
• Employment card
• Any other government issued ID proof of the the country of residence.

International Orders: Payments for International Orders are accepted through PayPal gateway either by your PayPal account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.

For shipments being sent outside India, Prices will include all the applicable taxes in India and the shipping and handling charges.

For International Orders you will be required to send us government-issued photo Identity proof preferably:

• Driving License
• Passport

NOTE: Indian issued cards will not be accepted for international orders.

Any other import duties or charges (VAT) levied in the destination country of the shipment has to be borne by the customer. These Duties or Taxes are to be paid extra as per actuals and are subject to change.

Restriction

RK Jewellers reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by you and such other restrictions as may be applicable to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/ or shipping address. We will provide notification to the customer should such limits be applied. RK Jewellers reserves the right at its sole discretion to prohibit sales to anyone as it may deem fit.

Cancellation By RK Jewellers Pvt Ltd

There may be certain orders that RK Jewellers cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which RK Jewellers identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

Cancellation by Customer

Once an order is placed, it can only be canceled before it is shipped to the provided destination. Registered customer can always check the status of their order from Track order available at www.rkjewellers.com Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.

NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.

Return Policy

RK Jewellers is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.

NOTE: In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product by writing to us on info@rkjewellers.com. For the refund on the returned defective product please check the section on Refund below.

7-days Return Policy for Domestic orders only

In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

Return Charges

Domestic Order: Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product.

How to Initiate the Refund Process?

1. Customers should contact RK Jewellers customer support write to info@rkjewellers.com within 7 days from the receipt of product.
2. Customers should not return the product before receiving a confirmation mail from RK Jewellers about the same.
3. All the products must be returned in their original condition, unaltered and unused.
4. Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.

NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.

Refund

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).

In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at the warehouse of RK Jewellers.

Domestic Order:

In case of domestic order (where the product is shipped within India) 100% refund will be made.

In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at the warehouse of RK Jewellers.

In case of COD (Cash on delivery i.e. when received) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice:

• If cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT.
• If cancelled cheque then the customer at time of registering/placing the order. It may take up to 30 working days.

International Order:

For international orders, currently we do not provide for refund policy. Although, RK Jewellers will refund the amount to the customer only under following two circumstances and at the sole discretion of RK Jewellers:

1. We will accept the return of defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get a go ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro).
2. We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer's unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by RK Jewellers like shipment expenses both to and fro, customs paid and any other charges.

Exchange Policy

Jewellery sold through any RK Jewellers outlet or directly by the company will be accepted for exchange, as per the prevailing terms and conditions of the exchange policy, which is operated at the discretion of the company.

The Products of 24kt, 22kt, 18kt, platinum for exchange will be accepted after due examination for defects, weights and originality, damage or stone defects (cracks, replacements, alterations) including the company mark / logo. In case of any discrepancy in the product, it will not be accepted for RK Jewellers product exchange.

This exchange programs requires the original cash memo or certificate of authenticity.

The terms for valuation of the product is given below:

• Gold / plain platinum products will be valued at 100% prevailing metal rate on the day of exchange
• Diamonds (on studded gold / platinum products) will be valued at 100% prevailing stone rate on the day of exchange
• Solitaire (loose solitaire/ Studded gold or platinum solitaire) will be valued at 100% prevailing stone rate if customer buys studded gold / studded platinum product against the exchange
• Solitaire (loose solitaire/ Studded gold or platinum solitaire) will be valued at 90% prevailing stone rate if the customer buys plain gold / plain platinum product group or coin against exchange
• No exchange for Solitaire's of 2 carat & above
• Studded UCP products will be valued at 50% of prevailing UCP value
• Any other category of products not mentioned above needs to checked with the respective stores for the prevailing terms and conditions

Making charges, taxes, and any discount given on the original bill, will be completely deducted.

For cash refund an additional deduction of 10% for studded group products, 15% for solitaire products including loose stones and 3% for all other product groups including plain products will be applied.

The exchange program may be withdrawn or modified without prior notice. Any exceptions will be at the sole discretion of the company.

For more details on the exchange, you can contact our nearby store or contact our customer care.